AWS has issued a Service Level Agreement (SLA) for AWS Systems Manager, which offers availability guarantees for AWS Systems Manager. This Amazon Compute Service Level Agreement (“SLA”) is a policy for the use of included services (below) and applies separately to each account that uses the services contained. In the event of a conflict between the terms and conditions of this ALS and the terms of the AWS customer agreement or any other agreement with us regarding your use of our services (the “Contract”), the terms of this ALS apply, but only to the extent of such a conflict. The terms used in this agreement, but which are not defined here, have the meaning of the agreement. . The “availability zone” and “AZ” means an isolated site within an AWS region, identified by a letter code according to the AWS regional code (z.B. us-west-1a). We only apply service credits for future payments for the included service, which will be due by your share. At our discretion, we may issue the credit card service credit you used for the billing cycle during which the downtime occurred. Service credits do not entitle you to refunds or other AWS payments. A service credit is only applicable and is issued if the amount of credit for each monthly settlement cycle is more than one dollar ($1). Service credits should not be transferred or applied to another account.
. The duty to serve does not apply to the unavailability, suspension or termination of Amazon Personalize or other performance issues of Amazon Personalize: (i) caused by factors that are not subject to our proper control, including force majeure events or access to the internet or related problems outside the demarcation point of Amazonize; (ii) resulting from voluntary actions or inaction by you or others (e.g.B. the scale of the capacity provided, the incorrect configuration of security groups, VPC configurations or login information, the deactivation of encryption keys or the infeitence of encryption keys, etc.); (iii) that arises from the fact that you are not following the best practices described in the Amazon Personalize documentation on the AWS website; (iv) that result from your equipment, software or other technology, software or other third-party technology (other than third-party devices from our direct control); or (v) as a result of our suspension and termination of your right to use Amazon Personalize in accordance with the agreement (together the “Amazon Personalize SLA” exclusions).